Privacy Policy

Last updated: 26 August 2026

Who we are

Bilkul is an on-demand home-services platform operated in India that connects customers with verified cleaning professionals (“experts”). This policy explains what personal information we collect through our website and app (gobilkul.com), why we collect it, how we use and share it, and the choices you have.

Information we collect

Identity & contact — your name, phone number, and (for experts) date of birth, gender, and address.
Location — with your permission, we use device location to match nearby experts, show live arrival tracking, and confirm an expert is at the right place. Experts share live location only while on an active job or shift.
Identity verification (experts) — Aadhaar and PAN details, and a profile photo, used solely to verify the person and meet legal/background-check obligations.
Bookings & payments — services you book, addresses, schedules, ratings, and payment status. Card/UPI/bank details are collected and processed by our payment partner Razorpay; we do not store full card numbers.
Device & usage — app version, device type, and basic usage needed to run notifications and keep the service reliable.

How we use your information

To create your account and provide the service you request.
To match customers with nearby experts and enable live tracking and arrival guarantees.
To verify experts’ identity and run background checks so customers are safe.
To process payments and expert payouts (via Razorpay).
To send job alerts, booking updates, and safety notifications.
To provide support, prevent fraud and abuse, and comply with law.

How Aadhaar and sensitive data are protected

Aadhaar numbers are used only to verify an expert’s identity. A full Aadhaar number is stored in a restricted, access-controlled vault separate from the rest of the app and is never shown to customers or other staff. Wherever possible we display only the last four digits. We do not sell or share Aadhaar data for advertising.

How we share information

We do not sell your personal information. We share it only:

Between customer and expert — to complete a booking (e.g. the customer’s address and phone are shared with the assigned expert; the expert’s name, photo, and live location are shared with the customer).
With service providers — Razorpay (payments), background-verification partners, cloud hosting, and messaging/notification providers, only to run the service.
For legal reasons — when required by law, regulation, or valid legal process, or to protect safety.

Data retention

We keep your information for as long as your account is active and as needed to provide the service, meet legal, tax, and statutory-compliance obligations, and resolve disputes. You may ask us to delete your account; some records may be retained where the law requires.

Your choices & rights

You can turn device location and notification permissions on or off in your device settings (some features need them to work).
You can request access to, correction of, or deletion of your personal data by contacting us below.
You can withdraw consent for optional processing at any time.

Children

Bilkul is not intended for anyone under 18. We do not knowingly collect data from children.

Security

We use industry-standard measures — encryption in transit, access controls, and restricted vaults for sensitive identifiers — to protect your data. No method of transmission or storage is 100% secure, but we work continuously to protect your information.

Changes to this policy

We may update this policy from time to time. Material changes will be posted here with a new “last updated” date.

Contact us / Grievance Officer

For any privacy question, request, or grievance, contact our Grievance Officer:

Email: privacy@gobilkul.com

Support: support@gobilkul.com

We aim to acknowledge grievances within 48 hours and resolve them within the timelines required under applicable Indian law.